Refund/Cancellation Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately, we cannot accept returns on any international orders. All sales that leave Canada are final. 

We also do no accept returns on special order items.


Several types of goods are exempt from being returned. Perishable goods such as food, as well as sanitary goods, hazardous materials, or flammable liquids or gases.

Some additional non-returnable, non-rufundable items:

  • Gift cards
  • First Aid Kits
  • Fuel
  • Perishables
  • Special Order Items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

There may be a certain number of business days delay before you receive your refund depending on the payment processor.

We do not accept returns, or give refunds on special order items. 

Restocking Fees

There will be a 15% restocking fee on all cancelled or returned orders. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@overlandoutfitters.ca.

Cancellations

When booking an appointment with Overland Outfitters Inc. A deposit for 1 hour of labour will be required, which will be put towards the final invoice. This deposit is non-refundable for any cancellations made within 48 hours of the scheduled appointment. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Price Protection Policy

If you have purchased an item, and the same item goes on sale within 7 days, we will refund the balance to match the sale price. If it goes on sale within 7-30 days, we will offer the balance as a store credit. Our price protection policy does not apply to special holiday sales such as Black Friday. 

Price Match Policy

We are a small business, and so we are limited in what we can price match. If you find a product cheaper from another Canadian retailer, please let us know. If we can match or beat the price, we will. Sometimes it is not possible for us though, but we will always try our best. We appreciate your understanding. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@overlandoutfitters.ca and send your item to: 100-5828 176 St Surrey British Columbia CA V3S4E2.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 100-5828 176 St Surrey British Columbia CA V3S4E2

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and are not liable for stolen or lost packages returned to us.

No Response

When your order arrives to our store location, we will notify you. If you we do not hear back or receive a response within 30 days, your product will be released for sale to other customers. If you reach out after that time frame, asking for a refund or cancellation, the usual policies will apply: No refunds on special orders or sale items and 15% restocking fee on all other returns/cancellations.

Storage

You will have 30 days to pick up your order from our location, or have it shipped to you. After 30 days, there will be a 10% storage fee per month, added on the 1st day of every 30 day increment. We are a small shop, so storage is at a premium. Please come and pick up your products in a reasonable time frame! 

Deposits

If you are special ordering an item, a 50% deposit will be required. All deposits on special order items are non-refundable. 

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